1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website www.247repairsolutions.com and the provision of services by 247 Repair Solutions (“we”, “us”, “our”).

By accessing our website or booking our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Services

We provide plumbing, heating, gas, boiler, and related repair and installation services across London and the South East.

All services are subject to availability, site conditions, and confirmation by our engineers. We reserve the right to refuse or withdraw services where it is unsafe, impractical, or outside our scope of work.

3. Pricing & Payments

• Prices displayed on the website are indicative and subject to confirmation.
• Final pricing may vary depending on site conditions, complexity, materials required, and time involved.
• Online payments are processed securely via Stripe.
• Payment may be required in advance, upon booking, or upon completion, depending on the service.
• All prices are exclusive of VAT unless stated otherwise.

4. Cancellations & Call-Outs

• Missed appointments or cancellations with insufficient notice may incur a call-out charge.
• Emergency call-outs are non-refundable once an engineer has been dispatched.
• We reserve the right to charge for time spent, diagnostics, or attendance even if work cannot proceed due to access or customer-related issues.

5. Guarantees & Liability

• Workmanship is guaranteed for a reasonable period, subject to correct use and maintenance.
• We are not liable for pre-existing faults, third-party installations, or materials supplied by others.
• Our liability is limited to the value of the service provided, except where prohibited by law.
• Nothing in these Terms excludes liability for death or personal injury caused by negligence.

6. Gas & Safety Compliance

All gas-related work is carried out by Gas Safe registered engineers in accordance with UK regulations. Customers must ensure access and compliance with safety requirements.

7. Website Use

You agree not to misuse the website, attempt unauthorised access, or submit false or misleading information.

All website content is owned by 247 Repair Solutions and may not be copied without permission.

8. Changes to Terms

We may update these Terms at any time. Continued use of the website or services constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.